For more than 25 years, TUANZ has lobbied and agitated to achieve positive change on behalf of telecommunications users.  TUANZ has campaigned and supported and played a big part in the introduction of internationally-orthodox regulation and policy which has paved the way for the more open and competitive environment we now see.

What we've done

Over that time TUANZ has seen:

  • Introduction of highly-effective competition law and regulation through the Telecommunications Act 2001, and Amendment Act 2006
  • The opening up of exchanges as a result of Local Loop Unbundling and naked DSL
  • Number portability, both fixed and mobile
  • A voluntary, industry-run customer complaints and disputes resolution scheme
  • The radical overhaul of the sector with the launch of the Ultra Fast Broadband project and Rural Broadband Initiatives.
  • Structural separation of Telecom into Chorus and Spark
  • Launch of the third mobile network – from two incompatible networks to three with interchangeable SIM cards
  • Government funding boost for rural broadband
  • Action to reduce excessive, anti competitive mobile termination rates
  • Assured the independence of the regulator in the face of government pressure


The future

 We're not done yet. 2014 will see TUANZ push to drive the continued development of the telecommunications sector.

  • Increased uptake of the UFB and RBI services
  • More investment in fourth generation mobile networks and services
  • Improved access to broadband for rural customers
  • Better ICT services for education and health sectors in particular
  • More competition at all levels of the industry, in the face of continued consolidation
  • A new and improved universal service obligation to replace the outdated TSO
  • A regulator with guaranteed independence from both government and industry alike
  • An industry that plays hard but plays fair, with improved lines of communication between telcos and between telcos and their customers