TUANZ announces new CEO

TUANZ announces new CEO

Media release

21 May 2014

TUANZ is pleased to announce Craig Young will take over the reins of the Telecommunication Users Association of New Zealand following the departure of current CEO, Paul Brislen.

Craig comes to TUANZ fresh from a six year stint at Chorus where he most recently lead the industry relations programme. Craig joined Chorus at the date of operational separation in 2008 as the Head of Business Development, and before that was GM of wholesale commercial development at TelstraClear. Craig has worked in the New Zealand IT and telecommunications industry in one form or another since 1997.

TUANZ Chair, Pat O’Connell, says Craig brings a wealth of industry experience to the role.

“We are particularly pleased to have attracted someone of Craig’s calibre and experience”, says O’Connell. “This is strong affirmation of the critical role TUANZ plays in the New Zealand telecommunications sector.”

Craig says he’s looking forward to the opportunity to shape TUANZ and to lead it into its next phase of development.

“I look forward to working closely with members to ensure that TUANZ provides leadership in the sector.  I’m particularly keen to continue to raise awareness of how the developments in telecommunications can add to the lives of all New Zealanders at work and at home.”

Craig will take up the role from October 13th 2014.




Note to Editors

Craig will retain the TUANZ contact details currently in place:

021 488 188

09 488 1888

And his email address will be

Paul Brislen leaves at the end of May and during the interim period any media enquiries should be directed to TUANZ head of policy work, Chris O’Connell: or 021 488 188.

TUANZ Needs You

Yes, you.

You must be able to run a business, put on events, manage a blog and newsletters, book your own flights and accommodation, check your own spelling, drink vast quantities of coffee while retaining your ability to speak coherently, build presentations, present presentations, talk to journalists, front up on camera, on radio and online, read policy documents by the thousand, write policy documents by the hundredweight,

You must be able to cope with hundreds of pages of tedious economic theory and argument.

A sense of humour is quite important.

It’s quite a straightforward job. Is this (whatever this is) good for the consumer? If it is, then you support it. If it isn’t, then you oppose it.

It’s quite a complex job. What should the weighted average cost of capital be? What are your thoughts on TSLRIC as a model and how does section 18 of the Act apply in the real world? Does price elasticity really apply?

It’s quite a fun job too – you get to argue your case with people who really don’t want to hear from customers at all. You get to be a union representative for users everywhere, you get to be an economic development agent of change, helping to focus policy makers at all levels on the issue of communication at its most fundamental.

You will represent the customer at various industry groupings. That means you must be able to put up with countless hours of corporate speak, naked greed and sly sideways glances. Being able to roll your eyes discreetly is preferred, but not essential. Being able to yawn with your mouth closed is also a great help.

Multitasking is a given. Around 90% of your time will be spent on policy matters, a further 30% on reactive media calls, 30% on pro-active media calls, 70% on operating the business of the association itself and 10% on paperwork. Consequently you should be able to fill in your credit card receipts while sitting in a working party meeting, writing a blog post and replying to a media enquiry by TXT message without spilling your drink.

You’ll get phone calls from elderly customers who are being ripped off and don’t know who to turn to. You get to help them out. 

You’ll meet people who can help, meet people who can hinder and meet people who make a difference. Some of the job is about talking but even more of it is about listening. Mostly, your job is to communicate and that, oh the irony, is the toughest bit of being in the telecommunications industry.

If this sounds like you, or you want to know more, send me an email and I’ll pass it on to Pat O’Connell, chair of the TUANZ board. He has a position description that differs only somewhat from what’s written here.

Good luck to you all.