21st October 2019
Today we have filed with the Commerce Commission our submission responding to the emerging issues that they identified in a paper released as part of their requirement to develop a 111 Contact Code. This code is to protect vulnerable consumers by ensuring they have reasonable access to an appropriate means of contacting the 111 emergency service in the event of a power failure. (You can see that paper here).
In our submission we recognise that defining who vulnerable customers are is problematic, but that all users who receive a service must be able to make a 111 call when an emergency occurs, and that it should be using technology they are comfortable with.
You can download the full document here.