18th December 2020 : Submission re the TDRS (Improving Retail Service Quality)

18th December 2020

Today we made our submission to the Commerce Commission on our views around the current Telecommunications Disputes Resolution Service.  We outlined a number of high level concerns:

  • The independence and powers of the TDR Council
  • The Customer Complaints Code should be a required regulated code
  • The scope of the TDRS
  • There should be a requirement for all providers of telecommunications services in New Zealand to end users to be part of an approved disputes service such as the TDRS.
  • As a minimum, there should be a requirement on members of the TDRS to advertise the fact through their website and customer communications.

You can read the full submission here.

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