21st October 2019 : Submission to the Commerce Commission on the Emerging Issues Paper for 111 Contact Code

21st October 2019

Today we have filed with the Commerce Commission our submission responding to the emerging issues that they identified in a paper released as part of their requirement to develop a 111 Contact Code.  This code is to protect vulnerable consumers by ensuring they have reasonable access to an appropriate means of contacting the 111 emergency service in the event of a power failure.  (You can see that paper here).

In our submission we recognise that defining who vulnerable customers are is problematic, but that all users who receive a service must be able to make a 111 call when an emergency occurs, and that it should be using technology they are comfortable with.

You can download the full document here.