Investing in Your Digital Future: New Education Offerings from TUANZ

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At TUANZ, our “Education to Employment” mission is simple: ensuring every New Zealander can thrive in a digitally connected world. To help our members stay ahead of the curve, we are officially launching our first suite of curated education offerings.

We have partnered with the Skills Development Group to provide members with access to expert-led training designed for measurable business uplift. Whether you are looking to master AI or sharpen leadership skills, these courses are built to bridge the gap between education and the workforce.

Exclusive Member Benefits

To support your growth, we’ve negotiated exclusive discounts for the TUANZ community:

  • 10% off individual courses with code: TUANZ10

  • 20% off bookings of 3+ people with code: TUANZ20

Curated for You

While the full catalogue is extensive, we’ve highlighted several key areas to get you started:

  • AI & Ethics: Practical frameworks for leaders and teams to implement AI confidently.

  • Leadership & Self-Development: Building emotional intelligence, critical thinking, and agile leadership.

  • Specialist Skills: Focused training in Finance Fundamentals and Sales Performance.

This is just the start of our journey to provide you with the tools needed for a digital-first economy. Explore the full range and register your interest on our dedicated page.

Explore TUANZ Education here

Shaping Aotearoa’s future together

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The Tech Users Summit returns for 2025! Co-hosted by the Digital Health Association (DHA) and TUANZ, this flagship event brings together two influential networks with a shared goal: to advance digital technology as essential infrastructure for modern life.

This year’s theme, Digital as Core Infrastructure, recognises a pivotal moment for New Zealand. While roads, energy, and water have long been seen as the backbone of our society, digital systems are now just as essential. Broadband, connectivity, digital health platforms, and smart services are the new threads connecting our people, communities, and institutions. Together they help enable better decisions, faster responses, and stronger outcomes in every sector.

The 2025 summit explores the digital challenges and opportunities shaping our future, with a programme focused on topics that matter most:

  • Artificial Intelligence (AI): Delving into opportunities, risks, and ethics in both health and business.
  • Security & Safety: Addressing cybersecurity for data and enterprise, and safeguarding all New Zealanders online.
  • The Talent Gap: Strategies for building a diverse, future-ready digital workforce.

Expect inspiring keynote speakers, dynamic breakouts, and networking designed for genuine cross-sector collaboration. By joining forces, TUANZ and DHA are accelerating digital impact, creating a unique platform where digital tools meet real-world outcomes.

Now is the time to help shape a national vision for digital. Whether you’re a TUANZ or DHA member—or simply passionate about New Zealand’s digital future, your voice matters. Don’t miss this opportunity to connect, learn, and lead as we ensure technology empowers every person, business, and community.

Learn more and secure your place >> Tech Users Summit 2025

TUANZ Media Release : TUANZ Welcomes Kiwis home but not the return of roaming charges

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TUANZ MEDIA RELEASE

Wednesday 2nd March 2022

 

With the news that Kiwi’s can now return home to Aotearoa from Australia with no home isolation from Wednesday evening, and the ability of Kiwi’s to travel to Australia, people can now look forward to once again flying across the Tasman to see family, friends and do business.

 

However, there is a cost to this that many will have forgotten over the last two years – that of International Mobile Roaming Charges even when visiting our closest neighbours. TUANZ is calling on the operators on both sides of the Tasman to do away with this unnecessary charge as travellers start to arrive in their respective countries. This would be in the spirit of the announcements as far back as 2013 by the Prime Minister’s of both countries to empower regulators to ensure roaming prices were regulated.

 

“Operators over the last two years have learnt to live without this revenue from everyday travellers and so any re-start of roaming will simply be unnecessary. Why not take the opportunity now to agree to not reinstate the charges between our two countries, further reducing the cost of travel across the ditch,” says Craig Young, CEO of TUANZ.

 

Young went on to say “while we recognise that roaming charges beyond ‘Australasia’ would be more problematic to remove, this change between two neighbours should be simple to fix. It would provide a boost to helping Kiwi’s reconnect, and support businesses, including tourism and hospitality.”

 

Young estimates that Kiwis have saved a collective $180million over the last two years. Telcos in New Zealand receive an estimated $114million from these charges for Kiwi’s and incoming tourists in a regular year. (These numbers are based on the Commerce Commission survey of retail telcos for the 2019 financial year and related to all overseas roaming, not just Australia).

 

“We have learnt the importance of remaining connected through the COVID-19 pandemic, and taking the opportunity to reduce roaming charges to zero across the Tasman would be a big step to helping us all remain in touch, even now that we can travel.”

A few tips for consumers when travelling:

 

  • Check the details of your current mobile plan and remind yourself of what charges apply when travelling

  • Utilise over the top messaging services rather than text messaging

  • Set up your voicemail asking for messages rather than phone calls

  • When out of the country, utilise secure wifi networks such as friends, families and workplaces to connect rather than overseas mobile networks

  • If travelling for some time, consider using a local prepaid service rather than roaming

 
Ends

10th November 2021: Submission on the Towards a Digital Strategy for Aotearoa – Discussion Document

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On the 10th November 2021 we provided our feedback on the Government’s discussion document on “Towards a Digital Strategy for Aotearoa”.

The basis of our submission was the Digital Priorities for Aotearoa Report and the communique issued as part of the recent Techusers Day held in August 2021.   Our main point was that to lift our nation to the level of leading globally, the Digital Strategy for Aotearoa needs to be ambitious, challenging and a stretch. It needs to have audacious goals which are targeted and a call to action.  And while we think the vision and goals in the discussion document “Towards a Digital Strategy for Aotearoa” is a good start, it does not embody the ambition this strategy needs to realise the benefits for Aotearoa New Zealand.

We also made the point that the whole of business (economy) must be involved in developing and delivering on a holistic digital strategy. The discussion document alludes to this, however, there is no specific action to support the wider business environment or obligation placed on the wider economy. These businesses are not SMEs but are large users of digital services and we would like to see recognition of the importance of the wider business community – both in terms of how Government will support their digital transformation, but also how larger businesses will play their part in securing our digital future.

You can read our brief submission here.

MEDIA RELEASE : TUANZ LAUNCHES SITE WITH SIMPLE TO UNDERSTAND INFORMATION REGARDING 5G

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17th April 2020

TUANZ (Technology Users Association of NZ) has for over 30 years been committed to helping users understand new communications technologies and the benefits that these bring for both companies and consumers.

To ensure that members as well as the general public have an independent source of easy to understand information, TUANZ has launched a new resource about the next evolution of mobile communications, known as 5G, on their website.  Here users can find simple explanations of the technology along with links to further detailed information, as well as being able to download a simple fact sheet.  

“We also know that there is a significant amount of misinformation on social media on what 5G is and the unverified health risks associated with this new technology” said Craig Young, CEO of TUANZ.  “ Our new site provides brief and simple explanations of why this risk is overstated and provides links to credible scientific information that debunks any theories.”

Young also has a message to those who consider that the current actions of damaging mobile towers is an acceptable form of protest. “There is absolutely no scientific evidence that 5G, or any mobile network, has in any way contributed to the current Covid-19 pandemic.  In fact, damaging equipment at this time only serves to disrupt those communities, families and whanau who are in isolation in need of being connected for their health and wellbeing, and in particular disrupts and causes harm for children who are now in the new school term, learning from home.”

The information can be found on the TUANZ website from a link on the homepage or at https://tuanz.org.nz/articles-research/5g/. The association is committed to updating the site with new information as it becomes available.

 

Fibre Readiness Survey – Speed is the Killer App

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In 2010 a survey on business use of Ultra Fast Broadband (UFB) was conducted.  Earlier this year (2015) it was decided to survey the TUANZ membership once again and to invite the Greater East Tamaki Business Association (GETBA) to participate given the length of time UFB had been available in that area.  The survey was conducted online during the month of June 2015.

Over November, each week we will publish a post that covers off a key finding from the survey finishing up with our thoughts on the opportunities that we see arising from the survey results. We have also published the data to the Figure.NZ site and you can see the results here – note that at present that although the graph titles state that it is “TUANZ members”, the results include the GETBA results as well.   If you want to know more of the background and the response rate you can read that on our website here.

 

This week we look at the respondent’s view that SPEED is one of the key drivers to take a fibre service.  In the survey we asked a series of questions that attempted to understand the key drivers for taking a fibre service  In some ways it was unsurprising that the key underlying reason was the reliable speed of connectivity.

However when asked what speed broadband they would like to buy in future (n= 142), none of the respondents who already have fibre or UFB (n 70) = selected VDSL or 30 Mbps/10Mbps plans and 42% of that group would purchase plans of 1Gbps or more. Of those without fibre (n = 72), it was interesting to note a general preference for lower speed plans, with the exception of the 1 Gbps plan (selected by 13%), which has been heavily marketed through Gigatown and other campaigns.

Of those respondents who had taken up UFB or fibre at their head office or single site, the majority (45%) were on plans of 100 Mbps symmetric or less. Almost 30% were on 1Gbps symmetric plans or more (including those on dark fibre). This appears relative to the greater sample of SME respondents than corporate.  Of the more than 42% (n=92) on copper broadband, around 23% reported they were on a VDSL connection. The same number didn’t know what speed their fibre connection was.

There are indications that opportunities lie in improving broadband speeds at branch offices. Nearly 45% of respondents (n= 83) had branch offices and although this sample diminished further when asked about the type of broadband connection they had (n=65), just under half were still on copper.

The trend to uncapped plans was confirmed with around a third of respondents no longer tied to a fixed amount of data.

 

Other Drivers of uptake:

 

Price (n=85) again proved to be a challenging question to survey, especially as many broadband plans are still bundled with telephony. Accordingly caution should be exercised when considering these results. When asked what monthly fee they were paying for broadband now, 77% of respondents said they were paying under $200 per month. The median price paid was $109. Unsurprisingly, SMEs and non-fibre users were the predominant type of businesses to answer this question. When compared with the 2010 survey results, it would appear businesses continue to be price sensitive. The similarity of the monthly UFB access fees to those for ADSL (copper) services was considered of greatest importance (74%) in encouraging UFB uptake by non-fibre respondents.

Other – The UFB benefits which were ranked second and third most important after access fees in encouraging uptake by non-fibre businesses were improved productivity (76%) and remote working (65%) respectively. All respondents considered cloud, remote working and voice-over-IP to be the three ICT services they would most consider investing in to leverage the benefits of UFB. These were similar to the responses given in 2010. The benefits respondents were least aware of in 2015 were reduced power costs and supply chain improvements.

Internet NZ – Canterbury Community Grants

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At NetHui South last weekend our friends at InternetNZ announced a round of community grants for Canterbury – if you are in the region the details of how to apply are below.

Why we love community grants round: Canterbury edition

As part of our mission to work alongside the Internet community of New Zealand, we help fund projects that go towards making New Zealand’s Internet better.

Every year we invest $500,000 in community projects, research projects and conference attendance as well as our strategic partners. We do this because we are the stewards of the .nz domain for New Zealand. Part of this responsibility means we are in the position to provide funding to the community to benefit the 

New Zealand Internet.

While at NetHui South – taking part in Christchurch for the first time – we launched a funding round for projects based in the Canterbury region. We’re giving away $100,000 to support Internet projects that will benefit the people and the Internet of Canterbury. The money is the last part of the half million dollars that InternetNZ has contributed to the region following the major earthquakes in 2010 and 2011.

The Canterbury funding round is to help fund projects that will extend the availability, use and benefit of the Internet in and around Canterbury. Two such areas would be projects that support more widely available access to the Internet, and projects which deliver better use of the Internet.

We think that community funding is one of the best parts of being at InternetNZ. It lets us help others work towards our vision of a better world through a better Internet. And everyone wants to help create a better world.

When we get to work alongside some of the best and brightest in New Zealand’s Internet community it gives us a thrill. Combined with the fact that Canterbury is an important region where people are thinking hard about how to build the sort of city and region, and the sorts of businesses and other organisations, that suit the 21st century and you have a perfect storm of helpfulness and a happy little satisfaction at doing a good thing.

We are aware that there is still much to be done in the rebuild, but the major focus of this round is towards projects that look beyond the rebuild and help answer this simple question: ‘what will the Internet’s contribution be to Canterbury’s for the next 15 years?’

By contributing this money to the work of others we’re helping them to grow Internet capability in Canterbury. We’ve previously provided money to groups who have set out to map the Internet in New Zealand and provide free wireless to some of New Zealand’s poorer communities.

The Internet is such a dominant part of our society now that any work we can do to help grow Canterbury’s capabilities will definitely contribute to the region’s economic and social progress. This has obvious flow-on effects to the rest of the country. Christchurch is New Zealand’s second largest city. For a successful and prosperous New Zealand it’s important that we do all we can to help Christchurch thrive.

The first stage of getting access to these funds is filling out an Expressions of Interest form.

These close on 5 January 2015, and details and application forms are at https://internetnz.net.nz/content/Canterbury-Funding-Round.

Get cracking! Let us help you make a difference.  

NetHui South – Registrations Open

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Afternoon – We are a Community Supporter of NetHui South and so if you are in the South Island you can now register for the event.
 

Internet NZ Press Release:

The South Island edition of New Zealand’s favourite Internet event is open for registrations now.

NetHui South 2014 will be held at the University of Canterbury on November 21-22 and as with previous NetHuis, it’s expected that tickets will sell out fast.

The national event, held in July, brought together New Zealand’s Internet community to plan and execute the three day event. There were prominent New Zealand speakers, community-led sessions on all kinds of Internet Issues, political discussions and a range of side events.

The South Island edition is promising to be just as exciting.

InternetNZ Chief Executive, Jordan Carter says that the South Island Internet Community was providing just as excellent ideas that came pouring in for the Auckland version for the South Island edition.

“People have obviously got a keen eye for the future of the Internet. We’ve had a lot of interest in sessions around how New Zealand and Canterbury can best use the Ultra-fast Broadband roll-out, as well as how to improve the Rural Broadband Initiative.

“Though the event won’t be focussing solely on Canterbury, obviously that’s a major factor and we’ve got an exciting panel lined up to discuss Innovation and Opportunity in a Connected Canterbury.

NetHui is supported by a number of sponsors and community sponsors, ranging from local providers Enable to Creative Commons Aotearoa and more. The event couldn’t go ahead without them and Jordan says that it’s working alongside people that makes NetHui great.

“We work with New Zealand’s Internet community to arrive at a pre-agreed agenda for NetHui South, and from there we actively encourage people to participate, rather than passively attend,” says Mr Carter.

Registration can be done by visiting http://2014-south.nethui.org.nz/2014/10/registrations while a draft programme can be seen at http://2014-south.nethui.org.nz/nethui-programme.

ENDS

For more information, please contact:

David Cormack, Communications Lead
InternetNZ
+64 21 294 5333

 

Pass through of copper pricing

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Last week I visited Tom Puller-Strecker at the DominionPost/STUFF offices to introduce myself as the new CEO of TUANZ.  In that meeting he asked a few interesting questions – and one of them was about our position regarding the pass-through by Service Providers of the copper price reduction coming into effect on the 1st December.  You can read my response and the article here: Telcos pour cold water on price cut call

NZ now has a league of broadband heroes – NZWIP

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The real heroes of rural broadband have taken a break from bringing the best broadband to rural NZ for long enough to form an organisation and get the ability to speak with a single voice and engage with the ‘Wellington’ labyrinth, the mysterious beltway triangle linking MBIE, the Commerce Commission and Parliament.

I was at their inaugural meeting and I wish them luck and success, here’s the official release:

“More than 20 representatives from independent New Zealand wireless broadband providers have met in Wellington and resolved to form an industry group to jointly address issues facing their industry and speak to central government with one voice.

The meeting in Wellington was initially set up to hear presentations from RSM, InternetNZ and TUANZ, and work towards a combined submission to the current review of the Radiocommunications Act, but it soon became obvious that most providers faced similar issues and there was much common ground.

“By mid-morning on the second day, members were able to agree on the aims and principles of the new organisation and elect officers to represent the group,” says newly-elected President Justin Wells of Nelson-based Thepacific.net.

The group will be known as the New Zealand Wireless Internet Providers Association (NZWIP). Full membership will be available to wireless broadband providers with a minimum of 200 end-point wireless customers, and other organisations such as equipment suppliers and sole operators will be able to apply for associate membership.

The group will share resources and also provide statistics on an anonymous basis so that the overall size of this part of the telecommunications industry can be established.

“We expect we will find that this group serves in excess of 80,000 customers throughout New Zealand,” says Mr Wells. “Almost all of us are privately funded companies set up by entrepreneurs who have become expert in bringing decent broadband speeds to remote rural areas where the traditional providers were unable or unwilling to go. Ask any farmer or rural town-dweller who is their broadband provider and you’ll most likely find that it’s a relatively small, local company. Our advantage is that we know our territory, we understand the local geography and we know our customers. It’s a business model that works, even if it’s one that has suffered from missing out on government funded rural broadband initiatives which have made money available only to companies who could provide national coverage. That’s an issue that has been really frustrating for us all, as we’ve had to deal with taxpayer-funded competition.”

Mr Wells said the group was encouraged to see Minister Amy Adams’ pre-election announcement that National would make $100 million of contestable funding available which independent wireless providers would be able to access.

“This is a huge step forward and an acknowledgement that our members have been out there closing the digital divide for over a decade – taking kiwi ingenuity, combining it with technical know-how and making things happen in rural New Zealand.””

I know these guys can make a difference because 10 years ago I got my rural broadband issues in Marlborough solved by the pacific.net, in fact that’s what started the whole process that leads me to being here today.

Their timing is right and they will delivered the best bang for the buck possible.