18th December 2020 : Submission re the TDRS (Improving Retail Service Quality)

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18th December 2020

Today we made our submission to the Commerce Commission on our views around the current Telecommunications Disputes Resolution Service.  We outlined a number of high level concerns:

  • The independence and powers of the TDR Council
  • The Customer Complaints Code should be a required regulated code
  • The scope of the TDRS
  • There should be a requirement for all providers of telecommunications services in New Zealand to end users to be part of an approved disputes service such as the TDRS.
  • As a minimum, there should be a requirement on members of the TDRS to advertise the fact through their website and customer communications.

You can read the full submission here.